FAQ - General Questions | Allsteel Inc.

Do you give recommendations for a contractor?

Per policy, we do not give any recommendations.

What do I need to Place an Order?

To place an order, we will need a materials list. You will provide us with the quantity of panels, trim, lengths, etc. Every order is made to your specifications.

Can I Return Panels?

We cannot take back panels because we manufacture every order to your specific measurements. Every order must be confirmed before production to ensure that the quantity and measurements are made to your materials list.

Do you Install?

We do not do any installation.

What are Allsteel's policies?

Sales tax: All orders picked up at Allsteel are subject to state sales tax. Tax exemptions should be verified prior to delivery or customer pickup.

Warrantied products: There is a 40 year warranty on most materials manufactured from painted coil stock and a 25-year warranty on Galvalume material. Ask for details.

Indemnity: All prices and designs are subject to change without notice. Disclaimer: While we have made every attempt at accuracy in this manual, we are not responsible for typographic, printing, or technical errors.

Oil-Canning: A wave-like appearance in the length of the panel is a common and often unavoidable phenomenon in metal panels, like Tuff-Rib roofing, that have large, flat areas within the panel. It is therefore not a defect, nor a cause for replacement.

Return policy: All panel and trim orders are considered the property of the customer and are non-refundable once they are manufactured.

What is Allsteel's turnaround time?

Generally, our lead time is 2-3 days once the order is placed.